Interactive Dialer 75395

Preferred Skills:
Understanding of ININ platform, MSSQL, background in software integrations, direct call center experience, understanding of business processes.
Interactive Intelligence. Call Center Design, CIC, Dialer, Handlers, and Administration. Hardware Analysis and Troubleshooting.
Major Plus - Dept of Ed Security Clearance Level 2.
Skills :
Voice Architecture, Voice XML, Interactive Intelligence certification, Windows, Interaction Center.
Deep understanding of the Interactive Intelligence platform and products. Including Interactive Administrator and Interactive Dialer.
- Mastery of Interactive Intelligence tools and at least two certifications.
- 6 yrs. telephony experience in call centers, collections preferred.
- 4 yrs project management
- 3 yrs leading and implementing enterprise level projects
- MSSQL proficiency.
- Must have a proven history of implementing and troubleshooting telephony systems or software applications using best practice techniques
- Excellent communication to work closely with vendors, other technology departments, peers, and clients and to mentor junior staff

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