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Assistant General Manager

Company Name:
Arca24.com
Salary period: Annual
Position Purpose The Assistant General Manager (AGM) is responsible for managing the repair process of vehicles from the point of estimating the time and costs associated with the repair through the delivery of the completed vehicle to the customer. The incumbent directs and leads the production team to ensure that operational metrics and financial objectives are achieved. AGMs are responsible for overall management of the repair center in the General Manager's absence. Generally, this position will only exist at ABRA's higher-revenue repair centers. Key Contributions
ΓΆΒ ΒΆ Overall Direction of Production: Manages the repair process of all vehicles in the production area, from pre-op through completion of repairs. Formulates the daily production plan including the movement of vehicles between departments.
ΓΆΒ ΒΆ Coordination of Pre-Op & Sublet Processes: Ensures that an extensive pre-op process is completed on every vehicle to create a complete and accurate repair plan and eliminate supplements. Makes decisions regarding sublet repair processing as needed and coordinates the timing of sublet work to keep overall cycle time as low as possible.
ΓΆΒ ΒΆ Distribution of Work Assignments: Using knowledge of each staff member's skills, experience and capabilities, appropriately assigns vehicles to technicians. Meets with each technician daily to discuss work assignments and schedules.
ΓΆΒ ΒΆ Management of Technician Staff: Monitors work quality and provides day-to-day feedback and coaching to technician staff. Participates in technicians' performance reviews. Provides input for hiring needs. Keeps General Manager apprised of performance levels and issues involving technicians. May coordinate technician training. Presents proposals for material and equipment needs to General Manager/District Manager.
ΓΆΒ ΒΆ Quality Control: Responsible for ensuring that all repairs are completed right the first time, in adherence with ABRA's quality standards. Performs QC checks before vehicle is painted, after paint, and serves as a back-up for performing final QC checks before delivery to vehicle owner.
ΓΆΒ ΒΆ Oversight for Safety & Organized Workplace: Ensures that production employees are following ABRA safety requirements at all times. Holds self and others accountable for maintaining an organized workplace. Position Requirements ΓΆΒ ΒΆ Thorough knowledge of collision repair processes gained through a minimum of six years of hands-on industry experience. ΓΆΒ ΒΆ Ability & willingness to work in a structured, multi-unit environment and adhere to standard operating procedures and processes. ΓΆΒ ΒΆ Able to make independent decisions on repair processes, parts and timing. ΓΆΒ ΒΆ Computer literate. ΓΆΒ ΒΆ Strong analytical and coordination capabilities; capable of effectively prioritizing and multi-tasking. ΓΆΒ ΒΆ Highly-effective leadership skills, including above-average communication abilities. ΓΆΒ ΒΆ Required to keep current with industry-related and ABRA-required training.
ΓΆΒ ΒΆ Must maintain a valid state driver's license in order to drive any customer or company vehicle. Reporting Relationships / Contacts Reports to General Manager of repair center. Has daily contact with other employees, customers, and insurance partners.
Note: this document describes the general nature and level of work required of people assigned to this job. It is not intended to be an all-encompassing list of responsibilities, duties and skills. Duties may vary depending on the size of the repair center and the corresponding staffing model.
CB 09/24/14

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