Sr. IT Support Specialist (Contract)
Sr.
IT Support Specialist (Contract) in Fishers, IN at Vaco Location:
Experience:
Not Specified Job Description Sr.
IT Support Specialist Long-term Contract - Fishers, IN NO C2C or Sponsorship available Primary Responsibilities Provide Tier II-III help desk and project-level Service Desk functions to include evaluating, processing/resolving, reporting, and tracking of trouble tickets Monitor trouble ticket queues, entering and managing software problem incidents Review trouble tickets to ensure documented information is complete, accurate, and sufficient to facilitate reproduction and analysis of the issue Work tickets and coordinate with other support center staff and/or ticket originator to confirm or obtain additional information and assign classification and priority to facilitate timely processing Communicate and collaborate with IT team, local staff, and other stakeholders for resolution of issues Assist with O365 hybrid User Account provision processing and troubleshooting Handle routine tasks with no assistance and complete new assignments with general instructions Work on assignments that are moderately complex in nature, using engineering judgement to resolve issues and make recommendations, document tickets.
Follow standard practices and procedures Work closely with other support team members to ensure timely ticket triage.
Manage escalation to Vendors for higher level support Basic Qualifications Minimum of 5 years of prior relevant operational software support experience Technical BS Degree preferred Ability to interact and assist customer team members, at a variety of levels and technical capabilities, including high levels of management.
Must be able to learn quickly, work independently, be detail-oriented, and excellent time management skills Must have strong analytical, problem-solving, and conceptual skills Must have the ability to own a technical task and work it to completion Extensive hands-on experience in an operations support role.
Tier II-III experience troubleshooting user issues and gathering information to support resolution Intermediate knowledge of and experience supporting Office365, Fortinet Firewalls Experience with Hyper-V virtual server support Recommended Skills Analytical Attention To Detail Curiosity Firewalls (Computer Science) Help Desk Higher Order Thinking Estimated Salary: $20 to $28 per hour based on qualifications.
IT Support Specialist (Contract) in Fishers, IN at Vaco Location:
Experience:
Not Specified Job Description Sr.
IT Support Specialist Long-term Contract - Fishers, IN NO C2C or Sponsorship available Primary Responsibilities Provide Tier II-III help desk and project-level Service Desk functions to include evaluating, processing/resolving, reporting, and tracking of trouble tickets Monitor trouble ticket queues, entering and managing software problem incidents Review trouble tickets to ensure documented information is complete, accurate, and sufficient to facilitate reproduction and analysis of the issue Work tickets and coordinate with other support center staff and/or ticket originator to confirm or obtain additional information and assign classification and priority to facilitate timely processing Communicate and collaborate with IT team, local staff, and other stakeholders for resolution of issues Assist with O365 hybrid User Account provision processing and troubleshooting Handle routine tasks with no assistance and complete new assignments with general instructions Work on assignments that are moderately complex in nature, using engineering judgement to resolve issues and make recommendations, document tickets.
Follow standard practices and procedures Work closely with other support team members to ensure timely ticket triage.
Manage escalation to Vendors for higher level support Basic Qualifications Minimum of 5 years of prior relevant operational software support experience Technical BS Degree preferred Ability to interact and assist customer team members, at a variety of levels and technical capabilities, including high levels of management.
Must be able to learn quickly, work independently, be detail-oriented, and excellent time management skills Must have strong analytical, problem-solving, and conceptual skills Must have the ability to own a technical task and work it to completion Extensive hands-on experience in an operations support role.
Tier II-III experience troubleshooting user issues and gathering information to support resolution Intermediate knowledge of and experience supporting Office365, Fortinet Firewalls Experience with Hyper-V virtual server support Recommended Skills Analytical Attention To Detail Curiosity Firewalls (Computer Science) Help Desk Higher Order Thinking Estimated Salary: $20 to $28 per hour based on qualifications.
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