Front Desk/Customer Service Representative
Lockhart Cadillac Fishers Lockhart Cadillac Fishers Fishers, IN Fishers, IN Full-time Full-time Estimated:
$29.
9K - $37.
8K a year Estimated:
$29.
9K - $37.
8K a year 17 hours ago 17 hours ago 17 hours ago
Responsibilities:
Welcoming and Greeting Customers:
Provide a warm and friendly welcome to all customers, creating a positive and inviting atmosphere in the dealership.
Offer assistance and direct customers to the appropriate departments or personnel.
Respond promptly and courteously to customer inquiries, ensuring their needs are addressed.
Managing Incoming Calls:
Answer incoming phone calls promptly and professionally, directing calls to the appropriate individuals or departments.
Provide accurate and timely information to callers, handling inquiries, and resolving issues whenever possible.
Take detailed messages and ensure they reach the intended recipients promptly.
Appointment Scheduling and Coordination:
Schedule appointments for customers with sales representatives, service department, and other dealership personnel.
Maintain an organized appointment calendar, ensuring efficient allocation of resources and personnel.
Follow up with customers to confirm appointments and make any necessary adjustments.
Administrative Support:
Perform general clerical duties, including photocopying, faxing, scanning, and filing documents.
Assist with maintaining dealership records, databases, and other administrative tasks as assigned.
Prepare correspondence, reports, and forms as needed.
Customer Service and Satisfaction:
Provide exceptional customer service by actively listening to customer needs and concerns.
Handle customer complaints or issues with empathy and professionalism, escalating to the appropriate individuals when necessary.
Ensure customer satisfaction by promptly and effectively addressing their inquiries, requests, and feedback.
Collaboration and Teamwork:
Collaborate closely with other dealership personnel to ensure smooth and efficient operations.
Communicate relevant information to appropriate team members, facilitating effective coordination and problem-solving.
Assist other departments as needed, contributing to a positive work environment and overall customer satisfaction.
Requirements:
Education and
Experience:
High school diploma or equivalent.
Previous experience in a customer service or receptionist role is preferred, preferably in an automotive dealership environment.
Professionalism and Communication Skills:
Excellent verbal and written communication skills, with the ability to communicate effectively with diverse individuals.
Professional and courteous demeanor, with strong interpersonal skills.
Ability to maintain composure and provide exceptional service under pressure.
Organizational and Multitasking Skills:
Strong organizational skills and attention to detail, ensuring accuracy in scheduling and administrative tasks.
Ability to manage multiple tasks simultaneously and prioritize effectively.
Proficiency in using office equipment, such as computers, phones, and fax machines.
Customer-Focused Attitude:
Passion for delivering exceptional customer service and creating positive customer experiences.
Empathy and patience in handling customer inquiries and concerns.
Ability to adapt to different customer personalities and situations.
Team Player:
Strong team player, willing to collaborate and support colleagues.
Flexible and adaptable to changing priorities and dealership needs.
Willingness to assist other departments as required.
Join our team as a Receptionist at Lockhart Cadillac dealership and be part of an exciting and customer-focused environment.
Your professionalism, communication skills, and dedication to customer satisfaction will contribute to the success and reputation of our dealership.
Apply today and be part of a team that is committed to delivering excellence in the automotive industry!.
Estimated Salary: $20 to $28 per hour based on qualifications.
$29.
9K - $37.
8K a year Estimated:
$29.
9K - $37.
8K a year 17 hours ago 17 hours ago 17 hours ago
Responsibilities:
Welcoming and Greeting Customers:
Provide a warm and friendly welcome to all customers, creating a positive and inviting atmosphere in the dealership.
Offer assistance and direct customers to the appropriate departments or personnel.
Respond promptly and courteously to customer inquiries, ensuring their needs are addressed.
Managing Incoming Calls:
Answer incoming phone calls promptly and professionally, directing calls to the appropriate individuals or departments.
Provide accurate and timely information to callers, handling inquiries, and resolving issues whenever possible.
Take detailed messages and ensure they reach the intended recipients promptly.
Appointment Scheduling and Coordination:
Schedule appointments for customers with sales representatives, service department, and other dealership personnel.
Maintain an organized appointment calendar, ensuring efficient allocation of resources and personnel.
Follow up with customers to confirm appointments and make any necessary adjustments.
Administrative Support:
Perform general clerical duties, including photocopying, faxing, scanning, and filing documents.
Assist with maintaining dealership records, databases, and other administrative tasks as assigned.
Prepare correspondence, reports, and forms as needed.
Customer Service and Satisfaction:
Provide exceptional customer service by actively listening to customer needs and concerns.
Handle customer complaints or issues with empathy and professionalism, escalating to the appropriate individuals when necessary.
Ensure customer satisfaction by promptly and effectively addressing their inquiries, requests, and feedback.
Collaboration and Teamwork:
Collaborate closely with other dealership personnel to ensure smooth and efficient operations.
Communicate relevant information to appropriate team members, facilitating effective coordination and problem-solving.
Assist other departments as needed, contributing to a positive work environment and overall customer satisfaction.
Requirements:
Education and
Experience:
High school diploma or equivalent.
Previous experience in a customer service or receptionist role is preferred, preferably in an automotive dealership environment.
Professionalism and Communication Skills:
Excellent verbal and written communication skills, with the ability to communicate effectively with diverse individuals.
Professional and courteous demeanor, with strong interpersonal skills.
Ability to maintain composure and provide exceptional service under pressure.
Organizational and Multitasking Skills:
Strong organizational skills and attention to detail, ensuring accuracy in scheduling and administrative tasks.
Ability to manage multiple tasks simultaneously and prioritize effectively.
Proficiency in using office equipment, such as computers, phones, and fax machines.
Customer-Focused Attitude:
Passion for delivering exceptional customer service and creating positive customer experiences.
Empathy and patience in handling customer inquiries and concerns.
Ability to adapt to different customer personalities and situations.
Team Player:
Strong team player, willing to collaborate and support colleagues.
Flexible and adaptable to changing priorities and dealership needs.
Willingness to assist other departments as required.
Join our team as a Receptionist at Lockhart Cadillac dealership and be part of an exciting and customer-focused environment.
Your professionalism, communication skills, and dedication to customer satisfaction will contribute to the success and reputation of our dealership.
Apply today and be part of a team that is committed to delivering excellence in the automotive industry!.
Estimated Salary: $20 to $28 per hour based on qualifications.
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